Retailers lose £60 million every single year in returns through their comfort guarantee. We offer a high rejuvenation rate to online mattress retailers, with a full audit trail to help recoup the loss.
HOW MATTRESSES ARE REJUVENATED
Want to know what happens to mattresses that are returned through a comfort guarantee? Let’s take you through how we support retailers in providing this service.
HOW MATTRESSES ARE REJUVENATED
The customer books the return with the retailer. A mattress isn’t exactly something you hand back over the counter, so we’re there for the whole process.
HOW MATTRESSES ARE REJUVENATED
Our retail partners book the return with us. Our trained team can collect in bulk from a retailer’s collection point, or directly from the customer’s home on the retailer’s behalf.
HOW MATTRESSES ARE REJUVENATED
If you’re having returns of mattresses under comfort guarantee, our service can help protect asset value and revenue from losses incurred from comfort guarantee. We can either collect on your behalf from the house or if your delivery partners are collecting for you, we can arrange collection from your distribution point.
Each mattress is wrapped upon collection to preserve asset value before being transferred via our logistics partners.
HOW MATTRESSES ARE REJUVENATED
The mattresses arrive at our facility, where they are individually put through our bespoke and robust quality assurance process.
A pass/fail criteria is agreed to meet the unique needs of each client, and is backed up by data held on our specially designed portal. This can be accessed live to ensure a transparent process.
HOW MATTRESSES ARE REJUVENATED
The mattresses that pass the set criteria for rejuvenation go on to be completely sanitised in our in-house developed sanitisation system. 100% of the surface area of every mattress is treated in the sanitisation process.
HOW MATTRESSES ARE REJUVENATED
Following treatment, each mattress is put through a final quality assurance check. It is then repackaged with branded labels if required by the retailer.
The rejuvenated mattress is then ready for resale. This can be undertaken by our client, or through our recommerce service on our client’s behalf.
Yes. We have developed a bespoke sanitisation process in-house specifically for mattresses. It uses fogs of biocide, atomised peracetic acids, and UV sterilisation to ensure 100% of the mattress surface is clean.
If the mattress has removable covers, these are stripped and sanitised to NHS cleanliness standards before being reused.
Each mattress complies with cleanliness standard BS1425 1991.
The best. Our robust process ensures all rejuvenated mattresses are of as-new quality, based on the criteria agreed with our customers. Our household-name customers require a quality that upholds their brand’s, protecting their reputation within the marketplace.
Not only is it good for a business’ sustainability commitments, but it works for key circular economy principles. As for the bottom line, our retail clients are able to retain asset value, creating a return from a loss.
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Need to recycle your old mattress?
Our sister company, The Mattress Recycling People, can take care of it!
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